Lebanese American University

Information Technology @ LAU

Frequently Asked Questions

General Questions

How can I log on to Banner?

  • Go to www.lau.edu.lb.
  • Click on “Banner” on the left bottom of the page under “Online Services.”
  • A security alert might pop up. Click “yes.”
  • Enter the Email Username ( i.e. Firstname.lastname and not Firstname.lastname@lau.edu) and Password.
  • You are now in your account.

How can I set up LAU email accounts on mobile devices?

Android (OS 2.x and above):

  • Open the application drawer and tap the Email application.
  • Add Account.
  • Email address: username@lau.edu.
  • Password: your password.
  • Select Manual Setup.
  • Select Microsoft Exchange.
  • Domain User name: username@lau.edu (remove and replace the default entry).
  • Domain: leave blank.
  • Server: pod51013.outlook.com.
  • Check “Use secure Connection (SSL).”
  • Check “Accept all SSL Certificates.”
  • Accept the default Remote security administrator settings.
  • Give this account a Name.
  • You may receive a notification titled: “Update security settings”, open it and click on activate.

Nokia:

  • Start email setup > New Mailbox.
  • Mail for Exchange.
  • Email address: username@lau.edu.
  • Password: your password.
  • Domain: leave blank.
  • Username: username@lau.edu.
  • Server: pod51013.outlook.com.

 iPhone/ iPad:

  • Settings > Mail, Contacts, Calendars.
  • Add Account: Microsoft Exchange.
  • Email: username@lau.edu.
  • Domain: leave blank.
  • Username: username@lau.edu.
  • Password: your password — then Server will pop up.
  • Description: Enter the name you wish for this to be listed as.
  • Next.
  • Server: pod51013.outlook.com (this should be there automatically; if not, insert it).
  • Next.
  • Mail, Calendar, Contacts can be turned on or off on this screen.
  • Save.

How can I set up an automatic vacation reply?

  • Log in to LAU Webmail.
  • Click on “Options,” then on “See All Options.”
  • Click on “Tell People You’re on Vacation” in the shortcuts section.
  • Set the dates and the personal message.

How can I add an email address to the “Safe Senders” list?

  • In Microsoft Outlook, go to the Junk folder.
  • Right click on the email you wish to add to the list.
  • Select “Junk.”
  • Choose “Never Block Sender.”
  • The sender’s email will be added to the “Safe Senders” list.

How can I add an email address to the “Blocked Senders” list?

  • In Microsoft Outlook, right click on the email address you wish to block.
  • Select “Junk.”
  • Choose “Block Sender.”
  • The sender’s email will be added to the “Blocked Senders” list.

How can I forward my emails to an external email account?

  • Click on the “Options” tab.
  • Select  “See All Options.”
  • You are now on “My Account” page.
  • Under “Shortcuts to Other Things You Can Do,” select “Forward Your Email.
  • Go to “Forwarding.”
  • Under “Forward My Email to,” enter the email address you wish to forward to.
  • Click “Start Forwarding.”
  • Click on “Save” to save the changes.

What are the IT Helpdesk office hours?

  • Summer Office Hours: 7:30 am - 2:30 pm
  • Winter Office Hours: 8:00 am - 4:30 pm

What are the email password criteria?

Minimum length 8
Disallow user name (with case-insensitivity) True
Disallow user ID (with case-insensitivity) True
Minimum alphabetic characters 1
Required characters ~!@#%^&*()-_=+[{]}\|;:,<.>/?
Disallow user ID True
Minimum numeric characters 1
Minimum unique characters 1
Maximum length 16
Disallow user name True
Repeated history length 4

Example: password@123

Questions Related to Students

How can I log in to Blue to fill out course evaluations or surveys?

  • Go to http://evaluations.lau.edu.lb
  • Enter your username, identical to your LAU email username.
  • Click on “Sign in” in order to get the Datasource displayed.
  • Select the appropriate Datasource from the dropdown list. For example, if choosing to fill out the spring 2011 course evaluations, the datasource selected should be “Students - Spring 2011”.
  • Input your LAU email password and click “Sign in.”
  • Once logged in, select Dashboard from the left side menu and then the appropriate task to fill out.

How can I log on to Blackboard?

  • Go to www.lau.edu.lb.
  • On the right bottom of the page under “Online Services,” click on “Blackboard.”
  • Click “Login” and enter your LAU email credentials and then click “OK.”
  • You are now in your Blackboard.

How to retrieve the final exams schedule?

Option1:

  • Go to www.lau.edu.lb.
  • Click on “Banner” on the left bottom of the page under “Online Services.”
  • Enter your email credentials and then click “Login.”
  • Click on “Student Services & Financial Aid.”   
  • Click on “Registration.”
  • Click on “Student Detail Schedule.

You can find the final exam information under each Class Description, as in the example below:

Scheduled Meeting Times  
Type Time Days Where Date Range Schedule Type
Class 3:00 pm - 3:50 pm MWF Nicol Hall G013 Sep 24, 2012 - Jan 30, 2013 Language
Final Exam 5:30 pm - 7:30 pm S Business Building 1108 Jan 26, 2013 - Jan 26, 2013 Language

Option2:

  • Log on to your LAU Portal through the LAU website.
  • Click on ( My courses).
  • Scroll down until you reach your final exam schedule.

How can I print the statement of fees?

Go to www.lau.edu.lb.

  • Click on “Banner” on the left bottom of the page under “Online Services.”
  • Enter your Credentials and then click “Login.”
  • Click on  “Student Services & Financial Aid.”
  • Then click on “Student Records.”
  • Click on “Print Statement of Fees.

How can I request transcripts and certificates online?

Go to www.lau.edu.lb

  • Click on “Banner” on the left bottom of the page under “Online Services.”
  • Enter your email credentials and then click “Login.”
  • Click on “Student Services & Financial Aid.”
  • Click on “Student Records.”
  • Click on “Electronic Request for Transcript and Certificate.”
  • Fill out the form accordingly and submit your request.

How can I change/reset the LAU email password?

Option1:

Option2

Choose ONE of the following options:

  • Send an email to helpdesk@lau.edu.lb with a scanned copy of both your LAU ID Card and passport.
  • Send a fax to the IT Helpdesk (01-791630 Ext. 1000), with a scanned copy of both the LAU ID Card and passport (include your personal email account).
  • Pass by the IT helpdesk in person at any time during office hours and present your LAU ID card.

Questions Related to Faculty and Staff

How can I log in to Blue to fill out course evaluations or surveys?

  • Go to http://evaluations.lau.edu.lb
  • Enter your username, identical to your LAU email username.
  • Click on “Sign in” in order to get the Datasource displayed.
  • Select the appropriate Datasource from the dropdown list. For example, if choosing to fill out the spring 2011 course evaluations, the datasource selected should be “Students - Spring 2011”.
  • Input your LAU email password and click “Sign in.”
  • Once logged in, select Dashboard from the left side menu and then the appropriate task to fill out.

What is the Procedure to Use a Personal Laptop for LAU Business?

Since this request entails the use of a personal computer, we need your dean or director’s assurance that the laptop will be used for university work.

  • If you want to connect the personal laptop to the network, you should specify the needed duration of network access.
  • If you want to install LAU software on your personal laptop, you need to justify the reason for your request and specify the duration needed for the mentioned software. (Unlimited use is only possible on LAU property, with the possibility of a renewal for one year).

How can I order software?

If you need to purchase non-general use software, then you need to demonstrate the need and usage of the requested software, along with securing your dean or director’s approval.

This is needed for budgeting and allocating purposes. Accordingly, we will provide you with the technical specifications to fill out a purchase request.

How can I request software installation on LAU PC/laptop?

This request includes licensed and paid software. Therefore, you need to demonstrate the need and usage of the requested software, along with securing your dean or director’s approval.

This is needed for budgeting and allocation purposes in order to clear your request and proceed with the installation. LAU software is only installed on LAU owned equipment.

How can I send/receive faxes through MS Outlook?

Send Fax:

  • Open an email page and insert the following in the To space: [FAX:Name@FaxNumber].
  • Example: [FAX:ITHelpdesk@01867098].
  • Attach the document.
  • Send the fax.

Receive Fax:

  • Users from outside campus should dial 01867098 followed by the end user’s extension number (Example: 1000) and the fax reaches the Inbox.

PS: In both cases, the user will be notified by email of the success or failure of the fax transmission.

How can I log in/out on my phone (Extension Mobility)?

  1. Telephone Log In:
    • Press the services key “earth key.”
    • Press on Extension Mobility.
    • Input your ID (your extension number).
    • Input the password (123456).
    • Submit.
    • The extension will appear on the screen; i.e. you are logged in.
  2. Telephone Log Out:
    • Press the services key.
    • Choose extension mobility.
    • Logout? Press yes.
    • The screen shows “your current options” and the extension disappears.

How can I retrieve voicemail messages?

  • Press the messages key (envelope icon) on the phone.
  • The default password is: 12131415#.
  • All your messages will be played in sequence.

Note: You can delete a message by pressing 3.

How can I enable/disable the DND (Do Not Disturb) function on my phone?

  • Go to More.
  • Press DND.

What is the data restore procedure?

  • Fill out the “Restore Request Form” and send it to your supervisor.
  • Your supervisor has to approve your request and forward the form to helpdesk@lau.edu.lb.
  • The IT department will then check your request for approval.
  • Once approved, the IT Support team will proceed with restoring your files. 

What are the links for “multimedia” and “videoconferencing” forms?

 

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How can one send to “all” mailing lists?

  • Permanent access to send email to all (allfaculty, allstaff, allbyblos, allbeirut, etc.) requires the approval of the President’s Cabinet.
  • However, if one-time access is needed, please contact the IT Helpdesk to guide you through the steps you need to take to obtain approval for this action.

How can I change/reset the LAU email password?

Option1:

Option2

Choose ONE of the following options:

  • Send an email to helpdesk@lau.edu.lb with a scanned copy of both your LAU ID Card and passport.
  • Send a fax to the IT Helpdesk (01-791630 Ext. 1000), with a scanned copy of both the LAU ID Card and passport (include your personal email account).
  • Pass by the IT helpdesk in person at any time during office hours and present your LAU ID card.

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