Lebanese American University

Information Technology @ LAU

Services for Staff

Eduroam

What is Eduroam?
Eduroam (education roaming) is a secure, world-wide roaming access service developed for the international research and education community. Eduroam allows students, researchers and staff from participating institutions to obtain Internet connectivity when visiting other participating institutions by simply using their institution credentials.

Accordingly, with Eduroam, whenever you are visiting a higher education facility that is also an Eduroam member, you will be able to use your LAU email credentials to gain internet access from the visited institution. Similarly, if users from universities that are Eduroam members visits LAU, the visitors can use their home institution credentials to gain internet access from LAU.

Thousands of univerities are Eduroam members. We have listed examples of members towards the end of this email and the link to see the complete listing in the Eduroam website.

How can I use Eduroam?

When you visit an Eduroam member University

Whenever you visit any member university, University of Oxford for example, turn on your WiFi service on any of your devices and look for a network called Eduroam. Once you connect, provide your LAU email address (in full, with the lau.edu.lb extension) in the identity field and your LAU password in the password field.  After being authenticated, you will have free internet access through the University of Oxford.

Note to Students: Although your email is firstname.lastname@lau.edu but only when you eduroam, please make sure to add .lb to your identity in order for you to gain access to the service, so your Eduroam identity is firstname.lastname@lau.edu.lb

Visitors from users of higher education institutions that are members of Eduroam

Whenever you receive such visitors, please make sure to inform them that they can use the Eduroam WiFi service at LAU. So if an Oxford faculty is visiting or if a Columbia student comes for an Arabic course, they can search for the Eduroam Wireless service on our campus and use their home institution credentials to gain access to the internet from LAU.

Please note that when you are on any of the LAU campuses (Beirut, Byblos, or NY), you cannot use the Eduroam service. Eduroam service at LAU is available for visitors only.

 

Where can I Eduroam?
Eduroam is available at all major institutes of higher education around the world, the following is a listing of some of the universities.

For a complete listing of Eduroam members, please press on the map   https://monitor.eduroam.org/eduroam_map.php?type=all

 Enjoy Eduroaming!

Do not hesitate to contact us for any further clarifications.

LAU Portal for Faculty and Staff

We are pleased to announce the deployment of the “LAU Portal for faculty and staff” that was designed based on your input. The portal offers secure and personalized access to email, announcements, insurance, schooling benefits, administrative forms and other channels of information and communication. It provides a convenient single sign-on access for the university systems, whether you are on or off campus. You can access the LAU portal using your email username and password.

We would like to take this opportunity to remind you to keep your passwords private and not share them with any individual since this will allow them to gain access to your personal and privileged information.

The portal will be deployed for use as of today, November 26, 2014. You will have access to it from the LAU home page or by pressing the following link: https://myportal.lau.edu.lb

The portal is a very dynamic system and we welcome your feedback and input. If there are services or features you would like to have in the Portal, please send us your suggestions via the We Care channel in the Portal home page tab.

LAU Mobile Application

The LAU mobile application offers students access to their grades, daily schedule and class location, academic calendar, news and events, all in a single application.
 
Application features:
  • Grades
  • Daily Schedule
  • Student News Feed
  • Student Calendar
  • Link to LAU Students Facebook Page
  • Link to LAU Students Flickr Photo Gallery
  • Link to LAU Students Financial Aid Time-sheets

Graduate Assistantship Timesheets

https://webapps.lau.edu.lb/ga_timesheets

Students may use this application to fill in their time-sheets on a daily basis.
 
At the end of each month, supervisors must validate the time-sheets submitted by the students (for employment and financial aid).

 

Transportation Request

http://webapps.lau.edu.lb/trf

This form is used to send transportation requests to the Auxiliary Services department, which processes the requests.

Student Employment

http://webapps.lau.edu.lb/studentemployment

Through this application, faculty and staff post student employment vacancies in their departments.

Students fill out their profile and apply for available jobs.
 
Faculty and staff select student employees and generate contracts that are then signed and returned to the Financial Aid & Scholarships Office.

Seat and Bench

http://seat-bench.lau.edu.lb

This application is used to tag seats in Irwin Hall and the Selina Korban Auditorium, in addition to benches on campus.

 

 

 

 

 

 

 

 

 

 

 

 

Online Room Reservation

https://onlineapps.lau.edu.lb/roomreservation

The Online Room Reservation system is used to reserve rooms for meetings.
 
When reserving, users can specify the multimedia equipment they need.
 
Videoconference rooms can be reserved between LAU campuses.

 

Multimedia Equipment Request

http://webapps.lau.edu.lb/multimedia

The Multimedia Equipment Request form is used to request multimedia equipment for a specific room or class.

The Multimedia Administrators approve/reject requests based on equipment availability.

 

Financial Aid Timesheets

https://onlineapps.lau.edu.lb/fa_timesheets/?Key=FAWS

http://onlineapps.lau.edu.lb/fa_timesheets/?Key=FAEM

Through this application, students can fill out their time sheets on a daily basis. At the end of each month, supervisors must validate the time sheets (for the purposes of employment and financial aid).

 

 

Entrance to Campus

https://webapps.lau.edu.lb/ecf

  • The Entrance to Campus form is used to send notifications to the LAU Protection department about visitors entering the campus.
  •  The Protection department approves/rejects the entry requests.

Advising

Through Banner or the portal:

  • Students plan their courses during the advising period.
  •  Advisors approve/edit students’ courses.

Minutes of Meeting

http://acad-admin.lau.edu.lb/hocm

This application is used by university and school councils to upload and share meeting minutes.
  •  Each council designates specific users to upload meeting minutes.
  • Council members can download the meeting minutes.
  • To access the application, users are required to log in with their LAU username and password.

 

 

Who is She

http://whoisshe.lau.edu.lb

Who Is She is an online database with profiles of prominent contemporary Lebanese women. This project started in 2008 following the establishment of a bilateral partnership between LAU’s Institute for Women’s Studies in the Arab World (IWSAW) and the Danish Centre for Information on Women and Gender (KVINFO), a grant-maintained self-governing institution under the jurisdiction of the Danish Ministry of Culture.

The aim behind this project is to provide the public with easy access to biographical information about a large number of contemporary women in the following categories: opinion leaders, senior managers, politicians, professionals, artists, researchers, and experts within a wide range of subjects. A similar online database with a list of thousands of names of prominent Danish women has been available to the public since 1995.

IWSAW aims to make the Who Is She in Lebanon online database: 1) as comprehensive as possible 2) as representative as possible of Lebanese womens’ achievements in various fields of specialization/occupations. At the same time, the list is duly selective to reflect the high level of achievement by every woman included.

ID Cards Management System

The ID Management System issues an LAU ID card to all staff. The ID card has multiple functions. For example, it allows staff to borrow library items and to access LAU parking.

Library Catalog (OLIB)

https://librarycatalog.lau.edu.lb

OLIB is LAU’s library management system. It provides information on all library holdings: book and non-book materials, their availability and circulation status. 

Staff may search the catalog by title, name, keyword, subject, or classmark. To guarantee precision, searches may be refined by means of certain filters, or by using Boolean operators (AND, OR, NOT). Staff may also reserve materials in accordance with set rules and regulations. Assistance in using this database is provided by the Circulation Desk, Reference Desk or any available librarian.

Banner (For Authorized Staff)

http://lh-asfr.lau.edu.lb:7777/forms/frmservlet?

Banner combines administrative and academic functions to support the integrated flow of information throughout LAU. It provides staff with a full range of functions necessary for student administration, including: catalogue creation, data collection for class scheduling, admission, faculty workload analysis, registration, accounts receivable, academic history and degree audit reporting. 

DSPACE

DSpace is an open source software platform that enables organizations to:
  • Capture and describe digital material using either a submission workflow module or a variety of programmatic ingest options.
  • Distribute an organization’s digital assets over the web through a search and retrieval system.
  • Preserve digital assets over the long term.

Parking Management System - Beirut

The Parking Management System supports a number of different functions, including but not limited to online and offline access control, digital video capture, badging, visitor management, security touring and alarm monitoring.

 

Loan Management System

LMS is customized software that enables LAU to streamline the manner in which loan information is captured and shared with the Banner student information system. Through LMS, loan information is efficiently updated, analyzed and reported.   

Parking Management System - Byblos

PMS - OnGuard is a software that supports online and offline access control, digital video capture, badging, visitor management, security touring, etc.

The system also manages offline programmable locks, monitoring transactions/alarms, etc.

The Raiser’s Edge

The Raiser’s Edge is an application that allows LAU to manage fundraising issues.

Infosilem Encampus Scheduling System

The Scheduling System includes 3 main modules:

  • Course Scheduling
  • Exam Scheduling
  • Data Collection Utility

The scheduling modules are mainly used  by the Registrar’s Office to prepare the course catalog and final exam schedule.

The Data Collection Utility is used by departmental academic assistants to update section information regarding the upcoming term for the course catalog. The collected data are used in the Course Scheduling Module.

COGNOS BI

Cognos BI 
IBM Cognos Business Intelligence is a web-based, integrated business intelligence suite. It provides a toolset for reporting, analyzing,  score-carding, and monitoring events and metrics. Its software includes several components:  

Cognos Connection
Cognos Connection is a web portal that provides access to all suite functions. Through Cognos Connection, users can search for content in the form of reports, scorecards and agents; manage, structure, display and publish search results; schedule and distribute reports; create task; administer the server and control access permission. 

Query Studio
Query Studio allows users to process simple queries and generate self-service reports. Users may customize the report layout, for example, by filtering and sorting data, formatting and creating diagrams.  

Report Studio
The Report Studio is used to create management reports, through two different options. The professional authoring mode enables users to access the full range of Report Studio functionality. In this mode, users can create any type of report, including charts, maps, lists, and repeat functions. While this mode allows the use of all types of data (relational or multidimensional), it does not allow dynamic data display. 

The express authoring mode has a simpler user interface, designed for non-technical users. In contrast to the professional authoring mode, the express authoring mode allows the use of dynamic data.

Analysis Studio
Through Analysis Studio, users may analyze large data sources and search for background information about events or action. Multidimensional analysis allows identifying trends and understanding of anomalies or deviations. The software offers users drag-and-drop features, elements and key performance indicators, the ability to switch rows and columns, and OLAP-functionalities like drill-up and drill-down

Blue

Blue is a web application used mainly for course evaluations at LAU, as well as for data collection through web surveys.

Blue course evaluation projects are built to ensure strict confidentiality and anonymity. All data responses are encrypted even at the database level. Reports or filters that result in less than three individual responses cannot be generated.

Blue enables the evaluation of more than 4,000 courses per year. More than 50 surveys are conducted annually through the system, via more than 200,000 invitations sent by email.

Email

IT provides email accounts on Microsoft Exchange for all LAU faculty and staff using Microsoft Outlook

 

Events Hardware Accommodation

The IT department lends monitors, PCs, laptops and printers to faculty and staff for temporary use during events.  

Loaning of IT Equipment

IT provides temporary equipment (PCs, laptops, printers, etc.) to ensure end users’ continuous work in case of hardware failure.

IT Hardware Procurement

 IT hardware procurement is assessed on a single basis for all LAU equipment. Users’ needs are attended to with optimal technical expertise.

 

Antivirus Protection System

IT provides and installs antivirus protection and full coverage on all equipment owned by LAU, as well as on personal equipment approved for academic use.  

Software and Applications Support

LAU’s IT team provides software and application support for all IT approved and licensed software, listed below, for both Windows and Apple platforms.

Windows

Apple

7Zip Adobe Professional
Able2Extract PDF Converter Avamar
Adobe Professional Cisco AnyConnect
Adobe Reader Keynote
Attachment Manager Mail
Avamar Microsoft Excel
AYMail Microsoft Office 365
Cisco AnyConnect Microsoft One Drive
Cogniview-PDFToExcel Microsoft One Note
Google Chrome Microsoft Outlook
Internet Explorer Microsoft Powerpoint
Microsoft Excel Microsoft Word
Microsoft Office 365 Numbers
Microsoft One Drive Pages
Microsoft One Note Safari
Microsoft Outlook Winzip Mac
Microsoft Powerpoint  
Microsoft Project  
Microsoft Visio  
Microsoft Word  
Mozilla Firefox  
Nero  
NOD32  
Respondus LockDown Browser  
Skype for Business  
Turning Point  
WinRAR  
WinZip  

 

 

 

 

IT First Line of Support

The IT Support team provides all manner of technical support for desktops and laptops. This includes phone, remote and walk-in support in order to ensure the processing of users’ requests in a timely manner. Support beyond working hours is provided when needed.

Helpdesk

The IT Helpdesk team provides phone and email support during normal working hours as well as assigning and/or escalating user requests for specific IT entities.

All end-user requests are followed up in a timely manner.

Data Backup

IT carries out data backup on a regular basis for all specified folders as requested by faculty and staff.

Email Archiving

The email services provided for faculty and staff include the online archiving of old messages. 

Smartphone Synchronization

Email integration is possible on most mobile devices and smartphones. This services is provided for the entire LAU community.

Calendaring

IT provides calendaring services for faculty, staff and students through Microsoft Exchange.

Webmail

IT provides web-based email service for all LAU faculty and staff as well as for students and alumni.


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