Lebanese American University

Information Technology @ LAU

Services for Staff


What is Eduroam?
Eduroam (education roaming) is a secure, world-wide roaming access service developed for the international research and education community. Eduroam allows students, researchers and staff from participating institutions to obtain Internet connectivity when visiting other participating institutions by simply using their institution credentials.

Accordingly, with Eduroam, whenever you are visiting a higher education facility that is also an Eduroam member, you will be able to use your LAU email credentials to gain internet access from the visited institution. Similarly, if users from universities that are Eduroam members visits LAU, the visitors can use their home institution credentials to gain internet access from LAU.

Thousands of univerities are Eduroam members. We have listed examples of members towards the end of this email and the link to see the complete listing in the Eduroam website.

How can I use Eduroam?

When you visit an Eduroam member University

Whenever you visit any member university, University of Oxford for example, turn on your WiFi service on any of your devices and look for a network called Eduroam. Once you connect, provide your LAU email address (in full, with the lau.edu.lb extension) in the identity field and your LAU password in the password field.  After being authenticated, you will have free internet access through the University of Oxford.

Note to Students: Although your email is firstname.lastname@lau.edu but only when you eduroam, please make sure to add .lb to your identity in order for you to gain access to the service, so your Eduroam identity is firstname.lastname@lau.edu.lb

Visitors from users of higher education institutions that are members of Eduroam

Whenever you receive such visitors, please make sure to inform them that they can use the Eduroam WiFi service at LAU. So if an Oxford faculty is visiting or if a Columbia student comes for an Arabic course, they can search for the Eduroam Wireless service on our campus and use their home institution credentials to gain access to the internet from LAU.

Please note that when you are on any of the LAU campuses (Beirut, Byblos, or NY), you cannot use the Eduroam service. Eduroam service at LAU is available for visitors only.


Where can I Eduroam?
Eduroam is available at all major institutes of higher education around the world, the following is a listing of some of the universities.

For a complete listing of Eduroam members, please press on the map   https://monitor.eduroam.org/eduroam_map.php?type=all

 Enjoy Eduroaming!

Do not hesitate to contact us for any further clarifications.

Financial Aid Timesheets



Through this application, students can fill out their time sheets on a daily basis. At the end of each month, supervisors must validate the time sheets (for the purposes of employment and financial aid).



Who is She


Who Is She is an online database with profiles of prominent contemporary Lebanese women. This project started in 2008 following the establishment of a bilateral partnership between LAU’s Institute for Women’s Studies in the Arab World (IWSAW) and the Danish Centre for Information on Women and Gender (KVINFO), a grant-maintained self-governing institution under the jurisdiction of the Danish Ministry of Culture.

The aim behind this project is to provide the public with easy access to biographical information about a large number of contemporary women in the following categories: opinion leaders, senior managers, politicians, professionals, artists, researchers, and experts within a wide range of subjects. A similar online database with a list of thousands of names of prominent Danish women has been available to the public since 1995.

IWSAW aims to make the Who Is She in Lebanon online database: 1) as comprehensive as possible 2) as representative as possible of Lebanese womens’ achievements in various fields of specialization/occupations. At the same time, the list is duly selective to reflect the high level of achievement by every woman included.

ID Cards Management System

The ID Management System issues an LAU ID card to all staff. The ID card has multiple functions. For example, it allows staff to borrow library items and to access LAU parking.

Library Catalog (OLIB)


OLIB is LAU’s library management system. It provides information on all library holdings: book and non-book materials, their availability and circulation status. 

Staff may search the catalog by title, name, keyword, subject, or classmark. To guarantee precision, searches may be refined by means of certain filters, or by using Boolean operators (AND, OR, NOT). Staff may also reserve materials in accordance with set rules and regulations. Assistance in using this database is provided by the Circulation Desk, Reference Desk or any available librarian.

Banner (For Authorized Staff)


Banner combines administrative and academic functions to support the integrated flow of information throughout LAU. It provides staff with a full range of functions necessary for student administration, including: catalogue creation, data collection for class scheduling, admission, faculty workload analysis, registration, accounts receivable, academic history and degree audit reporting. 


DSpace is an open source software platform that enables organizations to:
  • Capture and describe digital material using either a submission workflow module or a variety of programmatic ingest options.
  • Distribute an organization’s digital assets over the web through a search and retrieval system.
  • Preserve digital assets over the long term.

Parking Management System - Beirut

The Parking Management System supports a number of different functions, including but not limited to online and offline access control, digital video capture, badging, visitor management, security touring and alarm monitoring.


Loan Management System

LMS is customized software that enables LAU to streamline the manner in which loan information is captured and shared with the Banner student information system. Through LMS, loan information is efficiently updated, analyzed and reported.   

Parking Management System - Byblos

PMS - OnGuard is a software that supports online and offline access control, digital video capture, badging, visitor management, security touring, etc.

The system also manages offline programmable locks, monitoring transactions/alarms, etc.

The Raiser’s Edge

The Raiser’s Edge is an application that allows LAU to manage fundraising issues.

Infosilem Encampus Scheduling System

The Scheduling System includes 3 main modules:

  • Course Scheduling
  • Exam Scheduling
  • Data Collection Utility

The scheduling modules are mainly used  by the Registrar’s Office to prepare the course catalog and final exam schedule.

The Data Collection Utility is used by departmental academic assistants to update section information regarding the upcoming term for the course catalog. The collected data are used in the Course Scheduling Module.


IT provides email accounts on Microsoft Exchange for all LAU faculty and staff using Microsoft Outlook


Events Hardware Accommodation

The IT department lends monitors, PCs, laptops and printers to faculty and staff for temporary use during events.  

Loaning of IT Equipment

IT provides temporary equipment (PCs, laptops, printers, etc.) to ensure end users’ continuous work in case of hardware failure.

IT Hardware Procurement

 IT hardware procurement is assessed on a single basis for all LAU equipment. Users’ needs are attended to with optimal technical expertise.


Antivirus Protection System

IT provides and installs antivirus protection and full coverage on all equipment owned by LAU, as well as on personal equipment approved for academic use.  

Software and Applications Support

LAU’s IT team provides software and application support for all IT approved and licensed software, for both Windows and Macintosh platforms.

IT First Line of Support

The IT Support team provides all manner of technical support for desktops and laptops. This includes phone, remote and walk-in support in order to ensure the processing of users’ requests in a timely manner. Support beyond working hours is provided when needed.


The IT Helpdesk team provides phone and email support during normal working hours as well as assigning and/or escalating user requests for specific IT entities.

All end-user requests are followed up in a timely manner.

Data Backup

IT carries out data backup on a regular basis for all specified folders as requested by faculty and staff.

Email Archiving

The email services provided for faculty and staff include the online archiving of old messages. 

Smartphone Synchronization

Email integration is possible on most mobile devices and smartphones. This services is provided for the entire LAU community.


IT provides calendaring services for faculty, staff and students through Microsoft Exchange.


IT provides web-based email service for all LAU faculty and staff as well as for students and alumni.

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