Information Technology


Services for Alumni


E-Requests is an online service that allows students or alumni to send online requests to the Registrar’s Office in order to request transcripts or other documents such as enrollment statements, completed credits statements, deposit statements, degree statements, etc.

You will not be able to submit a request if you have:

  • Holds (e.g., a loan hold, AR hold).
  • Non-signed loan agreement (in case you have a loan).
  • Non-assessed tuition fees.
  • Outstanding fees.      

All types of certificates have a non-refundable fee. Once you submit your request, you will be charged for the total amount. If not picked up within 30 days of submission, it will be destroyed, and the charge will not be waived.  

Students and alumni are allowed 5 statements per type per request, and a maximum of five copies per type except for the official transcript which are 2 copies.

Payment can be made either online or in person at the Business Office in Fresh USD.

Pick-up time is two working days after submission of the request (during regular periods) or after four working days in peak times (February, June and October).

If you cannot pick up the requested certificate personally, please send written authorization by email to for Beirut students and for Byblos students.

The students can access the system through:

  • For Current students and Alumni: Banner (under Student Services →Student Records →Electronic request for transcripts  & certificates )


For Current Students: The Student Portal (under My Courses → Request for Transcript or Certificate).

Email upgrade to Office 365

LAU, in collaboration with Microsoft, has upgraded all “Live@edu” student and alumni accounts into an expanded service called Office 365 for education. This upgrade took place on September 27, 2013 with no interruption in services.

For more information about the upgrade, see the checklist for users.

If you have questions or need help, contact the IT Help Desk at extension 1000.

What should I do differently after the upgrade?

Other things you may have to do:

  • If you use Internet Explorer 7 or earlier, upgrade to a newer version of Internet Explorer.
  • If you use Microsoft Outlook 2003 or earlier to read your email, upgrade to Outlook 2007 or Outlook 2010.
  • If you want to reset the password of your personal account, use this link: (see “Personal Microsoft account” under the last question).

Does it work on mobile devices?

Yes. Please follow these instructions to set up your Office 365 account on your mobile device.

What does Office 365 include?

It includes email, instant messaging, group video and voice chat, and online document viewing and editing. With Office 365, students, faculty, and staff can access the same great Office 365 tools that businesses around the world use every day including:

  • Email and calendars. 25GB of cloud-based email and calendars powered by Microsoft Exchange Online.
  • Web conferencing. Rich online meetings with audio and video, desktop sharing, and virtual whiteboard.
  • Office Web Apps. Create and edit Microsoft Word, Excel, PowerPoint and OneNote documents on your favorite browser.
  • Team sites. Share files and documents with classmantes. Create team, study group, or club sites (up to 300 sub sites).

What has changed for me?

With Office 365, you have two separate accounts under the same username:

  1. Office 365 account.
    • Email. You can keep using Outlook Web App or Outlook to view and send email from your LAU account, but the sign-in address has changed to (using the same username and password as before).
    • File sharing. We are using SharePoint Online for sharing files and Office Web Apps for creating and reading documents.
    • Instant messaging and online meetings. We are using Microsoft Lync Online for both services.
  2. Personal Microsoft account.
    Gives you access to all existing SkyDrive content, Messenger, and other Microsoft services. Use the same username and password that was used to access Live@edu. However, LAU does not administer this account. As a result, if you want to reset the password of this account, use this link:

Below is a list of new features:

  Before the upgrade After the upgrade
Email Exchange Online (Outlook Live) Exchange Online
Inbox size limit 10 GB 25 GB
Attachments size limit 25 MB 25 MB
ActiveSync for Phone
Collaboration SkyDrive SharePoint & SkyDrive Pro
Document storage library Personal Shared & Personal
Online storage per user 7 GB 7 GB (SkyDrive Pro)
Create full-function website(s)  
Shared calendars and discussion boards  
Real-time collaboration on documents  
Permissions management  
Support multiple types of searches  
10 GB per tenant + 500 MB per user – SharePoint Online Storage  



The IT Helpdesk team provides phone and email support during normal working hours as well as assigning and/or escalating user requests for specific IT entities.

All end-user requests are followed up in a timely manner.

ID Cards Management System

The ID Management System issues an LAU ID Card to alumni. The ID Card has multiple functions.  For example, it allows alumni to borrow library items.   

Library Catalog (OLIB)

OLIB is LAU’s library management system. It provides information on all library holdings: book and non-book materials, their availability and circulation status. 

Alumni may search the catalog by title, name, keyword, subject, or classmark. To guarantee precision, searches may be refined by means of certain filters, or by using Boolean operators (AND, OR, NOT). Alumni can also reserve materials in accordance with set rules and regulations, but they must  pay the library subscription fees at the Business Office in order to do so.  Assistance in using this database is provided by the Circulation Desk, Reference Desk or any available librarian.


IT provides web-based email service for all LAU personnel as well as for students and alumni.

Login links:

See also:

Who is She?

Who Is She is an online database with profiles of prominent contemporary Lebanese women. This project started in 2008 following the establishment of a bilateral partnership between LAU’s Arab Institute for Women (formerly known as Institute for Women’s Studies in the Arab World - IWSAW) and the Danish Centre for Information on Women and Gender (KVINFO), a grant-maintained self-governing institution under the jurisdiction of the Danish Ministry of Culture.

The purpose of the project is to provide the public with easy access to biographical information about a large number of contemporary women in the following categories: opinion leaders, senior managers, politicians, professionals, artists, researchers, and experts within a wide range of subjects. A similar online database with a list of thousands of names of prominent Danish women has been available to the public since 1995.

AiW aims to make the Who Is She in Lebanon online database: 1) as comprehensive as possible; 2) as representative as possible of Lebanese womens’ achievements in various fields of specialization/occupations. At the same time, the list is duly selective to reflect the high level of achievement by every woman included.